This is your Direct Debit Service Agreement with UFVRA - Australia, Organization at 120 Beaudesert Road Moorooka Qld 4105 and ABN 70 678 268 916. It explains your obligations when undertaking a Direct Debit arrangement with us. It also details our obligations to you as your Direct Debit provider.

 

Please keep this agreement for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read with your DDR authorization.

 

Definitions:

ACCOUNT means the account held at ABN: 70 678 268 916, from which we are authorized to arrange for funds to be debited.

 

AGREEMENT means this Direct Debit Request Service Agreement between YOU and UFVAR  Australia.

 

Business day means a day other than a Saturday or a Sunday, or a public holiday listed throughout Australia.

 

DEBIT DAY means the day that payment by YOU to UFVRA is due.

DEBIT PAYMENT means a particular transaction where a debit is made.

DIRECT DEBIT REQUEST means the Direct Debit Request between UFVRA and YOU.

We mean UFVRA - Australia, the Debit User. You have been authorized by signing the direct debit request.

 

YOU mean the customer who signed the direct debit request.

YOUR FINANCIAL INSTITUTION is the financial institution where YOU hold the account you have authorized the organization to arrange to debit.

 

1. Debiting YOUR ACCOUNT

1.1 This AGREEMENT could cover one or a combination of the following situations:

1.1.1 YOU wish to make regular automatic payments from a nominated account to US.

1.1.2 YOU wish to initiate a single payment to the US from a nominated bank account.

1.1.3 YOU wish to use your credit card to make regular automatic payments to the US.

1.2.4 By agreeing to a direct debit arrangement, YOU have authorized US to arrange for funds to be debited from YOUR ACCOUNT. YOU should refer to the DIRECT DEBIT REQUEST and this AGREEMENT for the terms of the arrangement between US and YOU

1.3 YOU understand that by using YOUR credit card to sign up for regular giving, YOU will be immediately debited for the first donation and debited on YOUR chosen regular daily.

1.4 WE will only arrange for funds to be debited from YOUR ACCOUNT as authorized in the DIRECT DEBIT REQUEST.

1.5 If the DEBIT DAY falls on a day that is not a BUSINESS DAY, we may direct YOUR FINANCIAL INSTITUTION to debit YOUR ACCOUNT on the following BUSINESS DAY.

1.6 If YOU are still determining which day YOUR ACCOUNT has or will be debited, YOU should ask YOUR FINANCIAL INSTITUTION.

1.7 Please note that while WE will debit YOUR ACCOUNT on the day nominated by YOU, please check with YOUR FINANCIAL INSTITUTION to confirm the day this takes effect.

2. Changes by US

2.1 WE may vary any details of this AGREEMENT or a DIRECT DEBIT REQUEST by giving YOU at least fourteen (14) days' written notice.

3. Changes by YOU

3.1 Please note that while WE will debit YOUR ACCOUNT on the day nominated by YOU, please check with YOUR FINANCIAL INSTITUTION to confirm the day this takes effect. Subject to 3.2 and 3.3, YOU may change, stop or defer a debit payment or terminate this agreement under a DIRECT DEBIT REQUEST by providing US with at least fourteen (14 days) notification in writing to Australia for UFVRA - Australia at admin@ufvra.org.au or 120 Beaudesert road Moorooka during business hours or arranging it through your financial institution, which is required to act promptly on your instructions.

3.2 If YOU wish to change, stop, defer a debit payment, or reduce the payment amount, YOU must notify US in writing so that we receive the request at least three days before the next DEBIT DAY. If mailing YOUR request, it is understood that WE will receive the request within three business days of the mailing date.

3.3 YOU may also cancel YOUR authority for US to debit YOUR account anytime. YOU must notify US in writing so that we receive the request a minimum of three days before the next DEBIT DAY. If mailing YOUR request, it is understood that WE will receive YOUR request within 3 BUSINESS DAYS of the mailing date.

3.4 Concerning 3.2 and 3.3, WE will send YOU a confirmation letter advising that WE have received and processed YOUR request. Should YOU not receive this confirmation letter within 14 days, please get in touch with US again to ensure we have received YOUR request.

4. YOUR obligations

4.1 It is YOUR responsibility to ensure that there are sufficient clear funds available in YOUR account to allow a DEBIT PAYMENT to be made in accordance with the DIRECT DEBIT REQUEST.

4.2 If there are insufficient cleared funds in YOUR ACCOUNT to meet a DEBIT PAYMENT.

a) YOU may be charged a fee and/or interest by YOUR financial institution;

b) YOU may also incur fees or charges imposed or incurred by us, and

c) YOU must arrange for the DEBIT PAYMENT to be made by another method or arrange for sufficient cleared funds to be in YOUR account by an agreed time so that WE can process the debit payment.

4.3 YOU should check YOUR account statement to verify that the amounts debited from YOUR account are correct. If Australia for UNHCR is liable to pay goods and services tax (“GST”) on supply made in connection with this agreement, then YOU agree to pay Australia for UNHCR on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.

5. Dispute

5.1 If YOU believe there has been an error in debiting YOUR account, YOU should notify us directly at admin@ufvra.org.au and confirm that notice in writing with us as soon as possible so WE can resolve your query more quickly.

5.2 If WE conclude as a result of OUR investigations that YOUR account has been incorrectly debited, WE will make arrangements to reimburse YOU. We will also notify YOU in writing of the amount WE refunded.

5.3 If WE conclude as a result of our investigations that YOUR account has been correctly debited, WE will respond to YOUR query by providing YOU with reasons and any evidence for this finding.

5.4 Any queries YOU may have about an error debiting YOUR account should be directed to us in the first instance so that WE can attempt to resolve the matter between us and YOU. If WE cannot resolve the issue, YOU can still refer it to YOUR financial institution, which will obtain details from YOU of the disputed transaction and may lodge a claim on YOUR behalf.

6. Accounts

YOU should check the following:

a) with YOUR financial institution whether direct debiting is available from YOUR account as direct debiting is not available on all accounts offered by financial institutions.

b) YOUR account details which YOU have provided to US are correct by checking them against a recent account statement; and

c) with YOUR financial institution before completing the direct debit request if YOU have any queries about how to complete the direct debit request

7. Confidentiality

7.1 WE will keep confidential any information (including YOUR account details) in YOUR direct debit request. We will make reasonable efforts to keep any information we have about YOU secure and to ensure that any of OUR employees or agents with access to information about YOU do not make any unauthorized use, modification, reproduction, or disclosure of that information.

7.2 WE will only disclose information that we have about YOU:

a) to the extent specifically required by law; or

b) for this agreement (including disclosing information in connection with any query or claim).

8. Notice

8.1 If you wish to notify us in writing about anything relating to this agreement, you should write to UFVRA – Australia at 120 Beaudesert Road Moorooka Qld 4105

8.2 WE will notify YOU by sending a notice in the ordinary post to the address YOU gave US in the DIRECT DEBIT REQUEST.

8.3 Any notice will be deemed to have been received two BUSINESS DAYS after it is posted.